ContactBabel's Inner Circle Guide to Omnichannel explores the challenges and opportunities of offering...

Financial services firms are victims of almost a quarter of all security breaches. And insiders contribute...

When facing disruption, retail organizations that can scale with change hold a sizable advantage. In...

There's no question that 2020 was a challenging year. The pandemic placed an enormous strain on the global...

Today, there are many different technologies a line of business department or automation COE are able...

The cost and complexity of enterprise resource planning (ERP) and human capital management (HCM) pose...

Remote working has now become the norm for most office workers due to lockdown measures and social distancing...

Learn how federal agencies can use Workday to modernize hiring and improve employee engagement with streamlined...

Midsize companies play a key role in the global economy, driving a large share of job creation, economic...

Your agents aren't going to ask you for more automated tools, empowered and personalized coaching, and...

There's no question that organisations (and individuals) faced many challenges in 2020, both new and...

Powering end-to-end insights across customer experience, satisfaction, and cost management. Leading companies...

Whether they result in fraudulent wire transfers, misdirected payments, diverted payrolls, supply-chain...

Midsize companies play a key role in the global economy, driving a large share of job creation, economic...