Companies worldwide have come to view their environmental, social and governance (ESG) programs as a...

To win in the digital era, companies are seeking new ways to build apps and services, connect previously...

For more than three decades, the multi-functional shared services operating model has been transforming...

More than 90% of cyberattacks start with email. But as organisations continue to shift their systems...

Your agents aren't going to ask you for more automated tools, empowered and personalized coaching, and...

Simplify banking for your customers in the cloud I got into banking to push paper and fill out forms....

Your business runs on content — but that content is under constant threat, both from malicious hackers...

The way we work has changed. Modern organisations are putting together new technology systems that allow...

The beginning of the end for flat-rate and tiered-rate subscriptions? Today's streaming wars have caught...

Rethinking planning for a more competitive world. After a year of unprecedented change, it's even more...

Starting a new training programme may seem daunting. Maintaining one that keeps your users engaged, changes...

Get customers banking on you with seamless collaboration. The importance of working seamlessly with people...

With millions of emails, phone calls, and instant messages sent every day, it's impossible for financial...

In the last decade, increasing gender diversity has been a prominent issue for boardrooms across the...