Your agents aren't going to ask you for more automated tools, empowered and personalized coaching, and...

Every day, we see global firms in news headlines as they very publicly grapple with misconduct and compliance...

Adobe recently commissioned Forrester Consulting to conduct a global survey to understand how digital...

Remote working has now become the norm for most office workers due to lockdown measures and social distancing...

There's no denying that Office 365 is a big deal. It's a big part of the Microsoft Intelligent Cloud...

Software companies in the financial industry, such as WealthCanyon, face challenges in collecting and...

The pressure on companies to accelerate their processes to keep pace with the increasing speed of business...

Failing to adequately screen suppliers' security can lead to data breaches, which can shut down operations,...

You already know that Salesforce is the world's leading customer relationship management solution. But...

The beginning of the end for flat-rate and tiered-rate subscriptions? Today's streaming wars have caught...

HR is all about serving your people, whether they are shiny new recruits or lifetime employees. But all...

Transactions in the FX market average of $5.5 trillion a day globally. One of the most significant risks...

Forrester interviewed several current Adobe clients, including many using Adobe solutions with Microsoft...

In today's market, the steps an organisation takes to improve its payroll operations are vital to safeguarding...