Whether they result in fraudulent wire transfers, misdirected payments, diverted payrolls, supply-chain...

IDC Analyst Brief: From business to nonprofits and government services – organizations cannot afford...

The pressure on companies to accelerate their processes to keep pace with the increasing speed of business...

Our ‘HR in the moment' research series polling HR leaders, c-suite and employees from across the globe,...

The Workforce View in Europe in 2019 explores employees' attitudes towards the current world of work...

In 2020, businesses had to change the way they sell in the face of unprecedented challenges. Many store...

A comprehensive third-party security program can align your vendor's security with your internal security...

After nearly two years uncertainty, workers are now more determined than ever about what they will and...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

No organisation can afford to accept inefficiencies. Especially when optimisation can bring strategic...

AI allows marketing leaders and their teams to quickly analyze vast amounts of customer data to predict...

Over the last two years alone, insider security incidents have jumped 47%, with the average cost per...

Your agents aren't going to ask you for more automated tools, empowered and personalized coaching, and...