IT Services
2021 Professional Services Maturity Benchmark
Service Performance Insight (SPI), LLC is a global research, consulting and training organization dedicated...
Crushing the Five Barriers to Growth
Starting a business can be hard. Growing your business can be even harder. Whether it's poor customer...
The HR Team's Guide To Measuring Business traveller Happiness
The HR Team's Guide to Measuring Business traveller Happiness was created to help people teams better...
Digital Document Processes In 2020: A Spotlight On E-Signature
The COVID-19 pandemic has transformed how and where we work. Businesses have had to respond quickly to...
6 Trends ITSMs must address in 2018
Changes are afoot in the ITSM space. Businesses are contending with new ways of selling products and...
Four Easy Ways Central Logging Improves Security Posture
Most cybersecurity tools are designed to help identify, alert on, and in some cases prevent a particular...
MandA in The Era of Business 4.0
Mastering deal making and integration is now a competitive imperative. At a time of rampant digital disruption,...
Top 10 Public Cloud Security Recommendations
The move to the public cloud is the biggest computing paradigm to unfold since the early 2000s, when...
The Two Types of Business Intelligence
What kind of information does an organization's employees need in order to perform their jobs to the...
Power Up Your Personalisation
What they want – where and when they want it. That's what customers expect. Vast amounts of customer...
Ethical AI: A Quick-Start Guide for Executives
While the idea of Artificial Intelligence (AI) — of machines that can replicate certain types of human...
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