Service Performance Insight (SPI), LLC is a global research, consulting and training organization dedicated...

While the idea of Artificial Intelligence (AI) — of machines that can replicate certain types of human...

Globalisation, increasing competition, the constant need to expand revenue bases while cutting costs—...

When it comes to corporate travel, many finance organizations still rely on behind-the-times legacy systems...

In some kinds of more traditional businesses the finance department tends to swallow as much data as...

Today's public sector organizations need to pivot quickly around changing regulations, funding levels,...

You've been warned about the huge fines, you're aware you have a big task on your hands, and you know...

It's clear that the economies around the world, have come to a halt—with some industry sectors experiencing...

Thanks to the rise of digital transformation, everything is now connected. Cloud and containers, operational...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

With an artificial intelligence (AI) solution like Automation Anywhere IQ Bot, any enterprise can easily...

As the world continues to change, media organizations that want to stay ahead must quickly learn how...

Customers choose where to have experiences with your brand. And when they do, they expect to be greeted...

The case law on electronic signatures is best understood with an appreciation of the legal function of...