Latest resources from NICE

The Inner Circle Guide to Agent Engagement an...
Your agents aren't going to ask you for more automated tools, empowered and personalized coaching, and a sense of purpose—because they already ex...

7 trainable soft skills for outstanding agent...
The average contact centre manager spends 35% of their time looking for coaching opportunities, but only around 7% of their time actually coaching....

The Inner Circle Guide to Agent Engagement & ...
Your agents aren't going to ask you for more automated tools, empowered and personalized coaching, and a sense of purpose—because they already ex...